CoTalk Support - CoTalk for Canva

Need help with CoTalk? We’re here to assist you.

How to Use CoTalk

Open a Design in Canva.
Launch CoTalk: Find CoTalk in the “Apps” menu on the left sidebar.
Enter Your Name: Type the name you want other participants to see.
Join Audio: Click the “Join Voice Chat” button.
Grant Permissions: A separate pop-up window will appear. Click “Allow” if the browser asks for microphone permission.
- Note: Do not close this pop-up window while you want to talk. You can minimize it.
Collaborate: You are now connected! You can see who else is in the room and talk to them in real-time.

Cause: The browser blocked microphone access.
Fix:
1. Check the address bar in the pop-up window for a camera/microphone icon with a red “X”.
2. Click it and select “Always allow…”.
3. Refresh the pop-up page.

Cause: Network firewall or poor internet connection.
Fix:
1. Close the CoTalk app in Canva and the pop-up window.
2. Refresh your Canva tab.
3. Try joining again.

Cause: Your browser prevented the audio bridge window from opening.
Fix:
1. Look for a “Pop-up blocked” icon in your address bar (usually top right).
2. Click it and select “Always allow pop-ups from this site”.
3. Click “Join Voice Chat” again.

Check Mute: Ensure you are not muted (look for the red microphone icon next to your name).
Volume: Check your computer’s speaker volume.

If you’re experiencing issues not listed here, please contact our support team.

Email: [Insert Support Email Here] Response Time: We aim to respond within 24-48 hours.

Please include the following in your email: